Questions

For most clients the caregiver's travel time is not charged.  However, this is Muskoka, and for clients that live off the beaten track travel time may need to be applied.  Our Scheduling team will work with you in these situations.

TLC offers flexible plans that can change with the client.  If your needs have changed reach out to the Scheduling Team to adjust your schedule and plan.

In most cases TLC will schedule an in-home assessment with a Registered Nurse.  This assessment has two purposes.

The first is to establish the care needs so we can assign the appropriate TLC Caregiver to the client.

The second is to comply with the Canadian taxation regulations for health care HST exemption.

The nurse will discuss your needs and develop a care plan.

Depending on the circumstances we do provide transportation services.  We can transport clients to appointments, shopping or special events.

Personal care services include assisting with bathing, oral hygiene and other health related care.

TLC assigns experienced caregivers in these roles.

Home support services include housekeeping, laundry, shopping and meal preparation. 

A wellness check can be a telephone call or a personal visit to ensure that all is well at home.

Engagement services are designed to keep a person stimulated and reduce loneliness.  Services can include taking a walk, playing a favourite card game or music.  This service is tailored to the client and their enjoyment.